One Network
The One Network service is aimed at providing a borderless mobile phone network across the Zain Group and pan African/Middle East community. This will enable subscribers to move freely between the countries in which Zain operates, and be treated as “virtual” local customers of the visited network in terms of pricing, while retaining their home network service functionality.
Product Features
The One Network service offers the following features to Zain subscribers:
· Seamless Network service between Zain operations
· Ability to use your local Zain SIMs in different Zain One Network operations.
· Calls made and SMS sent at the Visited Zain Network’s local rates
· Ability to recharge airtime using the Visited Zain Network’s top up vouchers
· Free incoming calls
How the Service Works
This service is available to all Zain Nigeria subscribers. No special provisioning is required as all subscribers are provisioned by default.
Zain Nigeria subscribers travelling to other Zain operations offering the One Network service only have to switch on their phones to enjoy the service. All calls made will be charged using the local currency and rates to the Visited Network.
To Recharge Airtime
Zain subscribers on the One Network service can recharge airtime using either their Home Zain Network’s recharge vouchers or the Visited Zain Network’s recharge vouchers.
When using the Home Network’s recharge voucher:
Follow the instructions on the back of the Home Network’s recharge voucher and dial the USSD string applicable, followed by the hidden pin. E.g. for Zain Nigeria *126*xxxx xxxx xxxx#
When using the Visited Network’s recharge voucher:
Purchase the Visited Network’s local recharge voucher; Dial 138* followed by the hidden pin or 1380 followed by pin and send.
Post paid subscribers are sent a bill at the end of the month.
To view account balance:
Dial the number for the Home Network’s account balance checker E.g. for Zain Nigeria, dial *123#
One Network Countries
Zain One Network is currently available in the following countries:
· Bahrain
· Burkina Faso
· Chad
· Congo Brazzaville
· Congo DRC
· Gabon
· Ghana
· Iraq
· Jordan
· Kenya
· Malawi
· Niger
· Nigeria
· Saudi Arabia
· Sierra Leone
· Sudan
· Tanzania
· Uganda